Privacy Policy

Rennicks UK Limited (“the Company”) honours the rights of its customers, employees and other users’ including website visitors’ right to privacy and data protection. The Company is fully committed to complying with the provisions of all applicable Data Protection legislation and regulations such as Data Protection Act and EU GDPR. This Privacy Policy (“Policy”) describes how the Company collects, uses, shares, and retains personally identifiable information provided by users of this website. The Policy is effective as of 25th May 2018. The policy will be continuously assessed against new technologies, business practices, regulatory changes and the evolving needs of the Company and the products and services provided the Company. We are registered with the Information Commissioners Office, the UK’s Data Protection Authority.

Data Controller

The data controller for all personal data collected via this website is Rennicks UK Limited with its registered office at 7 Stuart Road, Manor Park, Runcorn, Cheshire, WA7 1TS. This means that we are responsible for deciding what data we collect and how we hold and use your personal data. We will implement appropriate data security measures for protecting the data from unauthorised access and loss, as laid out in the Security section of this Policy.

Data Collection

The Company collects and maintains a variety of personally identifiable information, including names, email addresses, phone numbers, business addresses, demographic information such as the local authority area or industry sector of the business and details of the Company products the users may be interested in. The Company collects information directly from individuals or from the parent companies of the individuals. The information could be collected through e-mails, phone calls, online registration forms, event registration forms and face to face meetings. The Company does not collect personal data about individuals except when there is a legitimate business requirement or when such information is provided on a voluntary basis.

Users should also be aware that non-personal information and data may be automatically collected through the standard operation of the Company’s web servers, and by the use of cookies technology and/or Internet Protocol (“IP”) address tracking. Non-personal identification information might include the browser used by you, the type of computer, the operating systems, the Internet service providers, and other similar information. The Company’s web server also automatically gathers information about the top viewed and visited pages and links on our website, top entry and exit points, number of form completions, time spent on pages, top downloads, top keywords used offsite to lead customers to our website, your internet protocol (IP) address, information collected via cookies, the areas you visit on the website and device event information such as system activity, crashes, hardware settings, browser type etc. Most browsers are set to accept cookies. You can set your browser to refuse cookies, or to alert you when cookies are being sent; however, if you disable cookies, the full functionality of the Company’s websites may not be available to you. The information thus collected enables us to develop and customise our products and services to meet your needs and preferences, and to bring to your attention promotions, events, and product developments.

Purpose of Processing

The personal data collected is used by the Company to give you information in relation to the Company’s products and services, the Company’s website, customer administration, prospecting new customers, account management with existing customers, to process and respond to queries received from the public or other relevant stakeholders, and to send marketing communications on the Company’s behalf. The Company may perform statistical analyses of user behaviour and characteristics to measure interest in and the use of various sections of the website. The personal data held by the Company may also be used on an aggregate basis without any personal identifiers to provide third parties with information in order to help us develop new services and products, improve the features and content of the website or other marketing material.

We also receive data through networking (e.g. business cards, event registrations) and add these details, if relevant, onto our CRM or other data management system. We may on occasion purchase ‘opt-in’ data (lists from reputable providers) for promotional campaigns. You can choose to opt in or out of further contact with us.

Data retention

The personal data collected is stored in the Company’s CRM system and other appropriate data management systems, both paper based and electronic. Personally identifiable information will not be disclosed to any third party except if permission has first been obtained from the users. The data will not be transferred to any agency located outside the EU. At regular intervals, we will:

Security

The Company uses reasonable measures to safeguard personally identifiable information. The implemented measures will be appropriate to the type of information maintained and compliance with all relevant legislation governing protection of personal information. Measures are implemented to preserve the confidentiality, integrity and availability of the personal information. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to only those employees, contractors or agents who have a legitimate business need to have access to that data. The employees, contractors or agents will process your personal data in accordance with our instructions. They will be subject to a duty of confidentiality and due care with respect to handling the personal data. The Company employs the services of a marketing agency, Sixothree Marketing Limited who will process data on behalf of the Company, in accordance with our instructions. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so. The Company’s employees are trained on data security and information protection.

Opt-Out

The Company for its legitimate business interests, must maintain contact information on its customers and the wider business community to communicate information required to fulfil purchase contracts and any other information regarding the Company’s products or services. The Company also sends promotional material promoting its products and services, events, innovations and other relevant offerings. If you do not wish to receive marketing material, you may opt out. Every marketing e-mail will include an ‘unsubscribe’ link at the bottom. You may also notify the Company in writing as set out below.

Social media

We may use third party provided tools such as Hootsuite to manage our social media interactions. If you send us a private or direct message via social media the message may be stored by Hootsuite. Like other personal data, these direct messages will not be shared with any other organisations.

Access, Review and Correction

The General Data Protection Regulations gives you the right to access your personal data held by us (“subject access request”). If you have an established business relationship with the Company, you may request from us a list of the categories of personal information held about you. Subject access requests must be made in writing to the details below. We will endeavour to respond to the request within a reasonable period and in any event within one month as required by the relevant provisions in the GDPR.

It is important that the personal data we hold about you is accurate and current. We will take all reasonable measures to ensure that the personal data we hold about you is accurate. We have also implemented procedures to enable you to review and correct your personal information, should there be any changes to your circumstances or errors in the gathered data. When you make a request to access or review the personal data we hold about you, we will request you to verify your identity before the request can be fulfilled.

Privacy Rights

In addition to the rights of access, review and correction, you have the right to object to your personal data being processed for any particular purpose, or to request that we stop using your information. If you wish to exercise these rights, please e-mail or send a letter marked “Data Protection” to the Company’s offices at 7 Stuart Road, Manor Park, Runcorn, Cheshire, WA7 1TS. If you have further concerns about how we use your personal data, you also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the data protection authority for the UK. Please visit for more details on your data protection rights and how to contact them.

This privacy policy was last updated on 23rd May, 2018.

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  • Stuart Road | Manor Park | Runcorn | Cheshire | WA7 1TS
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